Office Policies

We are pleased to welcome you to our practice and look forward to meeting you at your scheduled appointment. Our goal is to provide our patients with compassionate, high quality care. Please review our policies below, developed over 35 years in private practice.

Appointment Access

Access to the practice is by appointment. We strive to have same-day appointments available. We encourage you to schedule your follow-up appointment at check-out.

Referrals
If you have a medical condition that needs an authorization/referral you will be required to schedule an office visit at our facility prior to obtaining the authorization/referral. Additionally, if it has been more than 3 months since your last visit you may be required to come in for an appointment before an authorization/referral can be issued. Please notify us at least 5 business days prior to your specialist appointment.

Copays, Deductibles, and Coinsurance
Your copay, deductible, or coinsurance is due at the time services are rendered.

Insurance cards and Identification
Please bring your insurance card and photo identification to your appointments, as they must be presented at each office visit.

Prescription Medications
For your safety and well-being, new prescriptions and prescription refills require office visits for evaluation by a provider. Requests for new prescriptions and prescription refills will not be taken over the phone during or after office hours. Please talk to your provider at your appointment to make sure you have enough medication to last until your next visit.

We understand that unexpected events arise, and so a small refill of a chronic medication may be granted during or after office hours, as determined by the on-call provider. You must then schedule an appointment with a provider to evaluate your treatment plan and obtain a full prescription refill. The intent of this policy is to ensure you are receiving safe, high quality care.

Lab and Diagnostic Test Results
At present, lab and diagnostic test results are reviewed at an appointment with your provider. As the functionality of our electronic health record advances, you will be able to view some of these results in your patient portal. For interpretation of any results in your portal, and for a plan of care, you will need to schedule an appointment with your provider.